THE DOG CLUB – DAY CARE, HOME BOARDING AND RELATED SERVICES
Definition: “The Dog Club”, “we”, “us” and “our” mean The Dog Club Essex Limited (company number 14027600), trading as The Dog Club. “Client”, “you” and “your” mean the person making the booking and/or the owner or authorised keeper of the dog. These Terms apply to day care, home boarding, transport and any related services supplied by us unless a separate written agreement expressly says otherwise.
By enrolling a dog, permitting a dog to attend, making or confirming a booking, paying for a service, signing a consent form or otherwise using our services, the Client agrees to these Terms and confirms that they are authorised to make decisions concerning the dog.
IMPORTANT INFORMATION – PLEASE READ
The Dog Club is an active group-care environment. Dogs may play, run and interact off lead with compatible dogs and use indoor and outdoor areas in a countryside/farm setting. Even with appropriate screening, supervision and reasonable care, ordinary dog activity carries a residual risk of minor superficial injury, including scratches, scuffs, small abrasions, minor cuts, split or broken nails and temporary muscle soreness. By using the service, the Client accepts these ordinary and unavoidable risks. This does not exclude or limit any liability that cannot lawfully be excluded, including liability arising from our negligence or failure to exercise reasonable care and skill.
The Client’s attention is also drawn particularly to the cancellation/payment terms, warm-weather terms, property and feeding terms, injury/veterinary terms and liability provisions below.
1. The Dog Club may, where reasonably necessary, act in the Client’s absence to protect the welfare and health of the Client’s dog, including separating the dog, providing appropriate first aid, contacting a veterinary practice and arranging veterinary assessment or treatment in accordance with these Terms.
2. A visit to the facility is required for new clients before regular reservations are accepted, unless we agree otherwise.
3. Following a successful visit, a trial/induction day is required so that we can assess the dog’s suitability for our day-care environment. Admission following induction is at The Dog Club’s reasonable discretion and may be reviewed at any time if the dog’s health, behaviour or welfare needs change.
4. Our normal client drop-off and collection windows are 8:00am-9:00am and 4:30pm-6:00pm. Saturday times are 8:00am-9:00am and 3:00pm-4:00pm. We may adjust these windows where operationally necessary and will notify Clients where practicable.
5. Bookings should be made at least 48 hours before arrival unless otherwise agreed directly with us and, for new day-care dogs, only after a successful induction.
6. Clients must provide accurate care information and anything their dog reasonably requires during the service, including food, medication and a suitable collar or harness. Property and food must comply with section 6 below.
7. The Dog Club operates a fixed day-care booking system under which Clients commit to regular agreed day(s) each week.
8. The Client must provide at least one reliable emergency contact and must ensure that the Client or emergency contact can be reached and, where necessary, can arrange prompt collection of the dog.
1. If a dog will not attend an agreed regular day, the Client must provide at least 48 hours’ written notice. This applies to holidays, sickness and other owner-led absences, except where we have expressly agreed an alternative because of an emergency or genuine welfare issue.
2. Where less than 48 hours’ notice is given, the normal fee for the agreed regular day remains payable in full, subject always to any rights the Client has by law.
THE DOG CLUB ESSEX LIMITED | Company No. 14027600 | Terms effective 10 August 2026 | Page 1
3. Subject to sufficient notice, The Dog Club allows a maximum two-week unpaid break from regular day care within a four-week period.
4. The Dog Club bills day care on a 48-week charging year. This includes the Client’s two-week non-charged holiday/break allowance and planned closure over the Christmas/New Year period.
5. If additional time away is required and the Client wishes to retain their regular place, the agreed day-care fees remain payable unless we agree otherwise in writing.
6. One calendar month’s written notice is required to cancel regular membership. Membership fees remain payable up to the effective cancellation date.
7. A regular day may be swapped on an ad hoc basis subject to availability and our booking rules. Extra days may also be added subject to availability.
8. Membership payments that have become due are non-refundable except where The Dog Club determines that the dog is unsuitable for the day-care environment, where we agree otherwise, or where a refund is required by law.
1. Fees are charged at the rates agreed at the time of booking or subsequently notified to the Client. We may revise our prices from time to time. Current rates will be made available through our booking system, website or other client communications.
2. Unless already paid at the time of booking, invoices are payable within seven days of receipt or by the due date stated on the invoice, whichever is specified.
3. Trial/induction days are payable in advance.
4. The Client must pay all undisputed amounts due. Where payment is overdue, The Dog Club may suspend future services and may recover reasonable administration, debt-recovery and legal costs to the extent permitted by law.
5. On termination of the contract, all outstanding sums for services already supplied become immediately payable.
1. Individual day-care bookings require at least 48 hours’ notice of cancellation. Where insufficient notice is given, the amount that would have been payable for the booked service remains due, subject to applicable consumer law.
2. If The Dog Club is unable to provide an agreed service, we will where reasonably possible offer an alternative date, credit or other appropriate arrangement. Where the service cannot be provided, any statutory refund rights are unaffected.
3. The Dog Club is normally closed on Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day, together with any additional closure dates notified to Clients in advance.
1. The Dog Club is designed to operate throughout the year and we normally remain open in all weather conditions where it is safe and reasonably practicable to do so.
2. Our premises and daily procedures are designed to care for dogs in changing weather conditions. This includes access to air-conditioned areas and a range of heat-management procedures. In warm or hot weather we may alter exercise, play, outdoor access, transport, rest periods, group routines and other activities at our discretion to protect the dogs in our care.
3. Dogs are assessed individually. If we consider that a particular dog is being, or is likely to be, adversely affected by heat or other weather conditions because of age, breed, health, medication, respiratory issues or any other welfare factor, we will contact the Client and discuss appropriate arrangements.
4. Where The Dog Club remains open and is able to provide the booked service safely, a Client’s decision to keep their dog at home because of the weather is an owner-led absence and the normal booking, absence and cancellation terms continue to apply.
5. A day-care credit because of weather or temperature will only be applied where this has been agreed with The Dog Club in advance and we consider that there is a genuine health or welfare complication that makes attendance unsuitable for that individual dog. We may ask for veterinary information where reasonably appropriate.
6. If The Dog Club closes or cancels a service because conditions make it unsafe or impracticable to operate, we will notify Clients as soon as reasonably possible and will offer an appropriate credit, rescheduling option or refund where required by law.
1. Where The Dog Club has supplied a designated belongings or food bag, the Client must use that bag for items being sent with the dog. The bag must be clearly marked with the dog’s name, and each separate food tub, container, medication container, coat, lead, harness or other item should also be individually named or labelled.
2. We will take reasonable care of owner-supplied property and will take reasonable steps to return it. However, day care and boarding are busy group-care environments and unlabelled or inadequately labelled items can be difficult to identify. We cannot guarantee the return of unlabelled food tubs, containers, packaging or other low- value belongings. We are not responsible for loss, mix-up, ordinary wear or damage to such items unless caused by our negligence or other legal responsibility.
3. Clients should not send valuable, fragile, irreplaceable or sentimental property. Any necessary specialist item must be disclosed to us when handed over. We may refuse items that are unsafe or unsuitable for the day-care environment.
4. Food supplied by the Client must be fresh, suitable for the dog, clearly labelled and accompanied by clear feeding instructions. Wherever reasonably possible, food should be pre-portioned for each meal. The Client must disclose allergies, intolerances, prescription diets and any material feeding concerns.
5. The Dog Club will offer meals in accordance with agreed instructions and will monitor food intake. We cannot guarantee that a dog will eat a meal simply because suitable food has been offered. A dog’s voluntary refusal to eat is not, by itself, a failure by The Dog Club to provide the service.
6. For hygiene and contamination-control reasons, food that has been served, offered to the dog, placed in a feeding bowl, mixed with water/medication or otherwise removed from hygienic storage for a meal will not be returned to the Client if uneaten. It will be discarded safely. Unserved food may be returned where it remains identifiable, hygienic and practical to do so.
7. If a dog repeatedly refuses food, eats materially less than expected or shows another sign that gives us a welfare concern, we may contact the Client, monitor the dog more closely, adjust management in line with agreed instructions and/or seek veterinary advice where reasonably required.
8. If medication is supplied in or with food, the Client must tell us whether the medication is medically essential even if the dog refuses the meal and must provide suitable instructions. We cannot guarantee that a full dose mixed into food has been consumed if the dog refuses or only partly eats that food.
9. The Client must supply sufficient food for the booked stay. If insufficient suitable food is provided and the Client cannot supply more promptly, The Dog Club may purchase an appropriate replacement or veterinary- recommended food and the reasonable cost will be payable by the Client.
10. Unidentifiable or unclaimed low-value containers, packaging and belongings may be disposed of after a reasonable period if the owner cannot be established or contacted.
1. Boarding, day-of-arrival, day-of-departure and late collection charges are applied at the current rates confirmed at the time of booking. Any required late collection must be agreed in advance.
2. A minimum 25% deposit is required to confirm an overnight boarding booking. The booking is not confirmed until the required deposit has been received.
3. The deposit is intended to reserve capacity and is non-refundable and non-transferable where the Client cancels, subject to applicable consumer law and the remaining provisions of this section.
4. The outstanding balance must be paid one calendar month before check-in. Bookings made within one calendar month of check-in require payment in full at the time of booking.
5. Once the one-calendar-month cancellation deadline has passed, the full balance is non-refundable and non- transferable where the Client cancels or reduces the booking, except where otherwise required by law or agreed by The Dog Club.
6. Where a booking is cancelled with more than one calendar month’s notice, the Client will be refunded any balance paid above the non-refundable deposit, subject to applicable consumer law.
7. Cancellations, reductions and amendments must be made in writing by email or through the Client’s online booking account.
8. Where The Dog Club remains open and able to provide the booked service, normal cancellation terms apply to Client cancellations arising from external events. If The Dog Club cannot provide the booked service, any applicable statutory rights to a refund, credit or alternative arrangement are unaffected.
9. If a Client collects their dog earlier than the agreed departure date, the original booking charge remains payable and no refund is due for unused days unless we agree otherwise or the law requires otherwise.
10. Cancellation charges are intended to reflect reserved capacity and losses arising from cancellation. To the extent required by consumer law, any amount retained or charged will not exceed the losses that we are legally entitled to recover, taking account of reasonable steps to reduce those losses where applicable.
1. The Dog Club maintains insurance appropriate to the dog day-care and home-boarding services it provides, including public liability cover. Evidence of cover is available on request.
2. We take reasonable care in assessing and providing services to the dogs in our care.
3. Our insurance applies subject to the terms, conditions, limits and exclusions of the relevant policy. The fact that insurance is held does not mean that every accident, illness, loss or veterinary bill is automatically the legal responsibility of The Dog Club, and it does not alter the allocation of responsibility in these Terms.
1. Day care is intentionally social and active. Subject to suitability and consent, dogs may interact and play with other dogs, move between compatible social groups, run, climb, rest and use indoor and outdoor areas, including natural surfaces in our countryside/farm environment.
2. We use reasonable care and skill when screening dogs, forming groups, supervising interactions and managing the environment. However, dogs are animals whose movements and reactions cannot be predicted or controlled with absolute certainty. No group-care provider can guarantee that a dog will never receive a minor injury or become dirty, wet or muddy during normal activity.
3. Ordinary and unavoidable incidents of appropriate play or movement can include superficial scratches, scuffs, small abrasions, minor cuts, split or broken nails, temporary stiffness or muscle soreness and similar minor marks. Provided The Dog Club has exercised reasonable care and skill and has not been negligent, The Dog Club is not liable merely because such an ordinary minor incident occurs.
4. The Client also accepts reasonable wear to everyday dog equipment such as collars, harnesses, coats and leads arising from normal dog activity, except where damage is caused by our negligence.
5. Nothing in this section treats a serious injury as normal or removes our welfare obligations. Any injury or concern requiring intervention will be managed in accordance with section 10.
1. Staff caring for dogs receive training that includes recognising sickness or injury and canine first aid, and suitable first-aid equipment is kept on site. Where appropriate, trained staff may provide immediate first aid or basic welfare care while further assessment is arranged.
2. If we become aware of an injury, illness or significant change in a dog’s condition, we will assess the dog, record relevant information and take reasonable action appropriate to the apparent severity. We will notify the Client of material incidents as soon as reasonably practicable, having regard to the immediate welfare needs of the dog.
3. Some superficial marks, scratches or minor injuries can be concealed by a dog’s coat or may only become apparent later. We cannot guarantee that every minor mark will be visible at the moment it occurs or before collection. Clients should tell us promptly if they notice a concern after collection so that we can review the circumstances and any relevant records. This does not affect the Client’s statutory rights.
4. The Client must provide the details of the dog’s usual veterinary practice. If our trained staff suspect that a dog is ill or injured, The Dog Club may contact that vet, our registered/nominated veterinary practice or an appropriate emergency veterinary provider, depending on urgency, availability and the dog’s welfare needs.
5. The Client authorises The Dog Club to arrange veterinary assessment and, where delay could reasonably risk pain, suffering, deterioration or the dog’s welfare, to consent to such emergency examination, first-line treatment, diagnostic steps or stabilisation as the attending veterinary professional considers reasonably necessary. We will make reasonable efforts to contact the Client or emergency contact, but urgent welfare treatment need not be delayed solely because they cannot immediately be reached.
6. Unless the need for veterinary treatment was caused by The Dog Club’s negligence, breach of contract or other legal responsibility, the Client is responsible for reasonable veterinary, medication and transport costs incurred for their dog. Where practicable, veterinary costs may be paid directly by the Client; if The Dog Club has to pay them, the Client must reimburse us on request.
7. Any monitoring or first-aid advice we give to a Client is practical welfare guidance based on what we have observed and is not a veterinary diagnosis. The Client remains responsible for seeking veterinary advice after collection whenever advised to do so or whenever the dog’s condition causes concern.
1. The Dog Club will perform its services with reasonable care and skill. Nothing in these Terms excludes or limits liability for death or personal injury to a person caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot lawfully be excluded, or any other liability that cannot lawfully be excluded or limited.
2. Subject to clause 11.1, The Dog Club is not responsible for loss, injury, illness or cost to the extent it results from: (a) the dog’s pre-existing or naturally occurring condition; (b) ordinary and unavoidable risks of group dog care described in these Terms; (c) the dog’s own behaviour where reasonable care and supervision were provided; (d) inaccurate, incomplete or withheld information from the Client; (e) the Client’s failure to follow our reasonable safety, health, vaccination, feeding or collection requirements; or (f) an event outside our reasonable control.
3. The Client is responsible for reasonable veterinary, medical, repair or other third-party costs caused by their dog’s actions or behaviour, particularly where relevant behaviour or medical information was not disclosed, except to the extent the loss was caused by The Dog Club’s negligence, breach of contract or other legal responsibility.
4. The Dog Club is not responsible for business losses, loss of profit, loss of revenue or other commercial losses suffered by a Client who is using the service wholly or mainly for personal purposes.
5. Clients are strongly encouraged to maintain appropriate pet insurance. Nothing in these Terms affects the Client’s statutory rights, including rights relating to services under the Consumer Rights Act 2015.
1. Personal information will be handled in accordance with our Privacy Notice and applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018 as amended.
2. Clients must keep their contact details, emergency contact details, veterinary details and other relevant information up to date.
3. We may photograph or film dogs while they are in our care. Where consent is required for use in marketing or social media, this is obtained through our consent process. We do not intentionally publish a Client’s personal contact information or visible identification details from collars or tags.
1. Clients must disclose all known allergies, medical conditions, medication requirements, dietary requirements, previous significant injuries, mobility limitations and other care needs before a service takes place, and must notify us promptly of any changes.
2. Clients must disclose any behavioural concerns, history of aggression, biting, resource guarding, threatening behaviour, escape behaviour or significant changes in temperament before attendance.
3. The Client confirms that, to the best of their knowledge, the dog is fit to attend on each day of service. A dog showing signs of contagious illness, significant unexplained lethargy, vomiting, diarrhoea or another condition that may compromise its own welfare or the welfare of other dogs must not attend unless we have expressly agreed otherwise following appropriate veterinary advice.
4. The Dog Club does not accept a bitch while she is in season. If a bitch comes into season while in our care, we may separate or crate her where appropriate for safety and welfare and may require the Client or emergency contact to collect her promptly.
1. The Dog Club may refuse, suspend or terminate services immediately if a dog displays aggression, unsafe or unacceptable behaviour, or any other behaviour that in our reasonable judgement creates an unacceptable risk to staff, other dogs, visitors or the dog itself.
2. The Client must notify The Dog Club as soon as reasonably possible if a dog develops behaviour that may present a risk to a person or another animal.
3. Where a dog needs to be separated from the group for safety or welfare reasons, we may place the dog in a suitable separate area and provide appropriate alternative rest or enrichment while collection or further arrangements are made.
1. Dogs with an active contagious illness must not attend The Dog Club. If we reasonably suspect contagious illness while a dog is in our care, we may isolate the dog and require prompt collection and/or veterinary assessment.
2. Dogs attending The Dog Club must meet our current vaccination requirements and must be appropriately protected against fleas, ticks and worms. We may request evidence of vaccination or parasite control. Where our policy requires a waiting period after vaccination or inoculation, the Client must observe that period before attendance; unless we confirm otherwise, the standard waiting period is two weeks.
3. Vaccination, screening, cleaning and disease-control procedures reduce risk but cannot eliminate every possibility of infection or parasite transmission in an environment where dogs mix. Provided we have taken reasonable precautions and exercised reasonable care and skill, The Dog Club is not liable solely because a dog contracts an illness that can circulate among dogs.
4. Clients are responsible for reasonable losses or costs caused by their failure to disclose a relevant infectious disease, parasite issue or vaccination status, except to the extent that loss was caused by The Dog Club’s negligence or other legal responsibility.
1. Where agreed, The Dog Club will use reasonable care to administer medication in accordance with the Client’s written instructions and any veterinary directions supplied to us.
2. All medication must be supplied in the original or otherwise clearly identifiable container, labelled with the dog’s name, medication name, dose, timing and any storage requirement. The Client must ensure sufficient medication is supplied for the booked period.
3. We are not responsible for complications arising from the medication or underlying condition unless caused by our failure to exercise reasonable care and skill. Unused prescribed medication will be returned to the Client or prescribing veterinary practice as appropriate.
1. Clients must provide a suitable secure collar or harness and an appropriate identification tag for visits to The Dog Club.
2. Dogs may be off lead within secure areas and during activities where this forms part of the service and the Client has provided the relevant consent. For safety, we may remove or change a lead, collar, coat or similar item while the dog is in a group area where keeping it on could create a risk.
1. Where the Client instructs us to leave a dog in a garden, fenced area or other part of the Client’s property, the Client is responsible for ensuring that the area is safe, secure and suitable. The Dog Club is not responsible for escape, loss, injury or damage caused by an inadequately secure area unless caused by our negligence.
2. The Dog Club is not responsible for damage caused by the Client’s dog in the Client’s home before collection or after drop-off has been completed, unless caused by our negligence.
3. We will take reasonable steps to clean up after a dog during collection or drop-off where necessary and where suitable cleaning supplies are available. We are not responsible for unavoidable staining or damage caused by the dog itself.
4. The Client must tell anyone with access to the home that The Dog Club has been engaged. We are not responsible for the acts or omissions of other people who enter the property before, during or after our service.
5. Where a key is provided for transport or home-access services, the Client must complete the required service agreement. Keys will be stored securely and coded rather than openly labelled with identifying information.
1. The Dog Club will dispose of pet waste responsibly in accordance with its operating procedures.
1. If a dog is not collected within two days of the agreed collection date and neither the Client nor the emergency contact can be reached despite reasonable attempts, The Dog Club may treat the dog as abandoned and take reasonable steps for its welfare. The Client remains responsible for reasonable costs incurred, subject to applicable law.
1. The Client’s dog may be transported with other dogs in a The Dog Club vehicle or by an appropriate pet- transport provider as part of the booked service.
2. The Dog Club is not liable for injury arising solely from an unavoidable road traffic accident or event outside its reasonable control. Nothing in this clause excludes liability where injury or loss is caused by our negligence or where liability cannot lawfully be excluded.
1. Neither party is responsible for delay or failure to perform obligations caused by events outside that party’s reasonable control. This does not remove any statutory refund or consumer rights that apply where a service cannot be supplied.
1. The Dog Club may update these Terms, policies, procedures and operational guidelines from time to time for legal, regulatory, welfare, safety, insurance or business reasons.
2. Where a change is material to an ongoing membership or future booked service, we will take reasonable steps to notify Clients. Changes will not remove rights that have already arisen under law.
1. These Terms, together with any booking confirmation, consent form, service agreement and policies expressly incorporated into the booking, form the agreement between the parties in relation to the relevant services.
2. A failure or delay by either party to enforce a right does not waive that right.
3. If any provision is found to be invalid or unenforceable, it will be modified or removed only to the minimum
extent necessary and the remainder of the Terms will continue in effect.
4. No person other than The Dog Club and the Client has any right to enforce these Terms unless the law provides otherwise.
1. Nothing in these Terms removes any statutory cancellation right that applies to a distance or off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable law.
2. Where the Client expressly asks us to begin providing a service during any statutory cancellation period, the Client agrees that, to the extent permitted by law, they may be required to pay for services actually supplied before a valid cancellation takes effect.
3. If there is any conflict between these Terms and a mandatory statutory right, the statutory right will prevail to the minimum extent necessary.
1. Notices relating to cancellation, amendment or termination should be made in writing by email or through the Client’s booking account unless another method has been expressly agreed.
2. An email will normally be treated as received on the next business day after transmission, unless there is evidence that delivery failed.
3. This clause does not govern formal service of legal proceedings.
1. These Terms and any dispute or claim arising from them are governed by the law of England and Wales.
2. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that allow a
Client to bring proceedings elsewhere.
1. By enrolling a dog, permitting a dog to attend, making or confirming a booking, paying for a service, signing a consent form, or otherwise accepting a service from The Dog Club, the Client confirms that they have had the opportunity to read and accept these Terms and Conditions.
2. These Terms are effective from 10 August 2026 and replace earlier versions for future services from the effective date, subject to any rights already accrued under an existing booking or contract.
THE DOG CLUB ESSEX LIMITED
Company number: 14027600
Trading as: The Dog Club
Licensed operating premises: Hatfield Road, Maldon, CM9 6QD Website: www.thedogclubmaldon.co.uk
All dog owners wishing to schedule an ultrasonic teeth
cleaning must first attend a consultation. If we determine
during this consultation that we cannot use the ultrasound
toothbrush on your dog, a portion of your consultation fee can
be applied towards dental health products, dental sticks, or
treats.
The initial session will last approximately 30 to 35 minutes.
Following this, we will provide guidance on the most suitable
treatment plan for your dog.
The cleaning service offered by The Dog Club is intended as a
preventative measure rather than a cure.
Since every dog is unique, we cannot guarantee specific
results or the exact number of appointments needed to
complete the treatment plan. Generally, 5 to 10 sessions are
required before transitioning to maintenance appointments.
Maintenance sessions will last between 15 to 20 minutes and
can be arranged in consultation with our grooming team.
These should take place every 4 to 8 weeks after the initial
treatment is completed and once your dog’s teeth are in good
condition.
The Dog Club Team will utilise the Emmi-pet ultrasound
toothbrush, which operates silently and without manual
movement.
Whenever possible, our staff will capture before and after
photos to document your dog’s dental health progress.
Results will vary based on each dog’s current dental health,
diet, previous dental visits, and behavior during the sessions.
Thus, your dog’s progress may differ from that of others.
By scheduling a teeth cleaning appointment, you acknowledge
that the cleaning aims to maintain dental and gum health.
Tartar, plaque, stains, and bacteria will be gradually eliminated
from the teeth during the treatment sessions.
Some minor bleeding at the gum line may occur during or after
the teeth cleaning process as tartar and plaque are broken
down. The ultrasound technology promotes increased blood
flow, which aids in healing the gums and eliminating bacteria.
The Dog Club grooming team reserves the right to refuse or
discontinue treatment if:
If a session is canceled due to a decision made by our staff,
you will receive a refund minus a £15 brush charge.
The Dog Club grooming team will not continue with any dental
treatment if we believe you should seek veterinary advice.
By utilising our services, you agree that The Dog Club
grooming is not liable for any damage, loss, or claims arising
from any condition related to your dog. It is further understood
that the terms of this agreement may change at any time
without notice and will supersede all previously signed
contracts or releases.
When it is necessary to replace your toothbrush head, a fee of
£15 will be charged to cover the cost. The timing for
replacement will vary per dog, depending on whether they
attempt to chew it; however, we recommend replacing it every
three months.
Procedures within the grooming environment can be stressful for
some dogs, especially for senior, young, overweight dogs or those
with medical concerns. The process may expose unknown medical
conditions or aggravate a current one during or after the groom. In
the best interest of your pet this agreement will give The Dog Club
Grooming permission to seek emergency veterinary treatment if we
deem it necessary for whatever reason. We will do the best to
contact you first, before taking your pet for treatment, however this
may not always be feasible. Unless we are deemed to be negligent
all medical expenses are the responsibility of the owner.
Elderly, Infirm, Overweight or Young Dogs Disclaimer
A full groom can take in-excess of 3 hours and is physically
demanding as well as stressful for some animals. Whilst The Dog
Club Grooming make every effort to provide additional support to
elderly/infirm/overweight and young dogs we cannot guarantee that
your dog will be able to adequately support themselves for the
duration of the groom which may result in serious health risks.
There is also an increased risk of other injuries such as cuts and
grazes. The Dog Club Grooming reserve the right to stop the
grooming process at anytime with payment in full being due on
collection of your dog.
By using our services, owners confirm that their dog is up to date
with their annual vaccinations against Canine Distemper, Infectious
Canine Hepatitis, Leptospirosis, and Canine Parvovirus. An
unvaccinated dog may put itself and others at risk. The Dog Club
Dog Grooming takes no responsibility for any dog that may contract
any of the aforementioned diseases.
The Dog Club Grooming may ask for proof of vaccination and
veterinary information which must be provided.
The Dog Club Grooming is proud to be a tick/flea free environment.
If your dog is known to have a parasitic infestation, we ask that your
grooming appointment is rescheduled to a time when your pet is
free from said infestation. 48 hours notice must be provided to avoid
a cancelation charge. We recommend that you contact your
veterinary surgeon to provide you with the best recommended
treatment. If fleas are found on your dog, we will use a flea
shampoo and be required to do additional disinfection of our
premises and equipment. An additional £15 will be charged to your
bill. If ticks are found an additional £5 will be charged to include
removal. We will not be held responsible for any infection caused by
the tick or removal thereof.
The Dog Club Grooming practice humanity over vanity. If we are
presented with a neglected coat and believe, in our professional
opinion, it is kinder to remove the coat than it is to de-mat this will
be done in accordance with The Animal Welfare Act 2006. Whilst
we will make every effort to identify this as part of the pre-groom
consultation and coat assessment there may be occasions where
the degree of matting cannot be fully identified until we commence
the groom.
In this event we will make every effort to contact you however if this
is not possible we will, in our professional opinion, do what we
believe is in the best interest of the welfare of the dog.
De-Matting Disclaimer
Under the Animal Welfare Act 2006, it is an offence to cause
unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If
you bring in your dog with more than 15 minutes of de-matting
work, we are required by the Act to clip your dog short humanely or
refer you to your vet to do the same. We will only attempt to de-matt
5% of a dog – which equates to about 50p sized mat behind each
ear, same size in the armpits and perhaps one or two in the groin or
tail area. We have assessed your dog’s coat and found it to be
matted, therefore it needs to be clipped short. This can be
prevented by daily brushing with a slicker brush and comb. Will be
happy to explain the correct way to brush your dog and suggest a
grooming programme that will allow us to achieve the look you
would like for your dog, this may involve more frequent visits to our
salon and will certainly involve daily grooming at home. When a
dog’s coat becomes matted, it causes discomfort as the matts pull
tightly on the skin and underlying health conditions may not be
visible. When a matted coat is clipped short, it may occasional
reveal sore, reddened and irritated skin, this is due to the fact that
the skin has not been able to breathe, and air circulation is not
restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be
chargeable in addition to the normal groom price.
The process of de-matting increases the risk of injury including but
not limited to cuts and grazes, skin irritations caused by the
shortness of the clipper blades that will be used as well as possible
haematomas. In addition, you may see some behavioural changes
such as head shaking, excessive scratching, licking and “scooting”.
This is where the dog will scrape their back end on the floor to relive
itching and irritations. Should you have any concerns you should
seek advise from your usual vet.
Additional charges may be incurred due to the wear on equipment,
additional products used, as well as time and skill needed to
remove matting.
Owners have the obligation to inform The Dog Club Grooming of
any known aggressive behaviour traits their pet may have to other
animals or humans. Specifically, the owner must inform The Dog
Club Grooming if they have been advised by pervious groomer(s) of
any of the aforementioned behaviours.
Although The Dog Club Grooming caters to dogs with nervous
traits, owners have the obligation to inform us of any such
behaviours in order for us to cater to their needs to the best of our
ability.
Behavioural charges will be decided by The Dog Club Grooming
depending on the severity of the behaviour and the time, skill, and
equipment required to groom the dog. If your dog should bite you
agree to be responsible for all related medical and or Vet bills, loss
of earnings and equipment damage. We reserve the right to refuse
service if we believe your dog may become a danger to itself or
those within the salon. In the event any of these behaviours present
during the groom the session may stopped at anytime and the full
fee incurred.
Please toilet your dog before attending their appointment. Fouling in
the salon may result in additional charges.
The Dog Club Grooming works to a strict time frame to ensure that
your dog receives ample grooming time and one-to-one care. We
expect to admit you at your given appointment time, if you are early
we may not be able to grant immediate access and would ask that
you wait until you allocated time. Likewise, if you are more than 15
minutes late we will may have to refuse your groom on welfare
grounds as rushing the groom may lead to unnecessary stress and
possible injury. A fee equal to the cost of the groom will be incurred.
If you are more than 15 minutes late collecting your dog a late
collection charges will be incurred.
All prices provided are an estimate only and include VAT at 20%.
Additional charges may be incurred due to:
We require 48 hours notice for cancelled appointments or the full
grooming charge will apply and must be paid in full before re-booking.
The Dog Club are unable to groom pregnant or in season bitches
and will not provide services for any dogs noted under the
Dangerous Dogs Act. Should your Bitch be in season during the
time of a pre-booked appointment 48 hours notice must be provided
to avoid the cancellation charge noted above.
By using our services you agree to hold The Dog Club Grooming its
owners, employees and directors harmless from any damage, loss,
or claim arising from any condition of the dog, either known or
unknown to us. It is also further understood and agreed the terms of
this agreement can change at any time, without notice, and will
overwrite any and all prior signed contracts or releases. It is further
understood this clause applies to any and all dogs groomed.
In order for us to provide the requested services, we are required to
obtain and store a limited amount of your personal information.
Such information will be stored in accordance with all relevant
legislation, will never be shared with any 3rd parties or
organisations and will only be used for the purposes of providing
the requested or related services. You have the right to request and
review any of your personal information. Please make any requests
to jessica@thedogclubmaldon.co.uk
The Dog Club is the trading name of Jessica Gilmour,
a sole trader. Our licensed business is based at Hatfield Road,
Maldon, CM9 6QD
The client’s attention is particularly drawn to the provisions of
Clause 23.
1. By a) enrolling a dog with or b) permitting a dog to attend or c)
accepting the Services of The Dog Club and its staff, the Client
is deemed to have accepted these Terms and Conditions.
2. The Dog Club may act in the Client’s absence as guardian of
their dog and may perform or take any action which they deem
necessary in order to protect and keep in good health the
Client’s dog.
3. A visit to the facility is required, prior to all reservations, for all
new clients.
4. After a successful visit to our facility, a trial day is required to
ensure suitability of your dog to our day care – This is your
induction day.
5. The Dog Club will provide time intervals during which pick up
and drop off services will occur. If an unforeseen circumstance
arises, the time interval may be adjusted. You will be notified in
this instance.
6. All bookings must be made at least 24 hours before arrival
date and only after a successful induction day is complete.
7. Please provide anything your dog requires throughout the day
such as food, medication and a collar or harness.
8. The Dog Club operates a fixed day care booking system,
whereby the Client commits to regular day/s per week.
9. The Client is required to provide a minimum of 7 days’ notice
to The Dog Club (in writing) if their dog (s) is not attending on
their agreed regular day/s, subject
10. Therefore, if the Client does not send their dog for any reason
and fails to provide a minimum of 7 days’ notice to The Dog
Club, for example due to holiday or sickness, the monthly fee
for the agreed regular day/s is still payable in full.
11. The Dog Club allows a maximum of a 2 -week break (unpaid)
from day care within a 4-week period, subject to a minimum of
7 days advance notice being provided.
12. If additional time away from day care within a 28-day period is
required, full payment for the additional absent day/s will be
required if the Client is to retain their agreed regular day/s.
1. The Client may swap their agreed regular days on an ad hoc
basis subject to availability. It may be possible to add
occasional extra days as required, subject to availability.
Requests to do so should be made via your booking system.
2. Full payment for services (agreed either at time of booking or
subsequently) is to be made within 7 days of receipt of invoice
or, by the date specified on the invoice if not already paid using
the online booking service. Time for payment shall be of the
essence of the Contract. The preferred method of payment is
using the online booking system, via Stripe. If the Client fails to
make any payment due to The Dog Club under the Contract by
the due date for payment, then the Client shall pay interest on
the overdue amount at the rate of £5 per day. The Client shall
pay the interest together with the overdue amount plus any
and all additional administrative, debt collection costs and legal
fees incurred.
3. The Client shall pay all amounts due under the Contract in full
without any set-off, counterclaim, deduction or withholding
(except for any deduction or withholding required by law). The
Dog Club may at any time, without limiting its other rights or
remedies, set off any amount owing to it by the Client against
any amount payable by The Dog Club to the Client.
4. On termination of the Contract for any reason the Client shall
immediately pay to The Dog Club all of The Dog Club ’s
outstanding unpaid invoices and interest and, in respect of
services supplied but for which no invoice has been submitted,
The Dog Club shall submit an invoice, which shall be payable
by the Client immediately on receipt.
5. Invoices will be sent every Friday following your dog’s
attendance with us. Payment is required by the following
Monday. However, if you wish to pay on the day, please let us
know.
6. For clients who are booking trial days for their dogs, we require
payment in advance.
7. Where payment is overdue, a penalty of £5 of the final invoice
amount will be added per day payment is not received, up to a
maximum of 20 days. After this, further action may be taken.
8. Where payment is not received in accordance with these terms
and conditions of business, The Dog Club reserves the right
not to proceed with any previously agreed arrangements and a
cancellation fee will be payable.
9. All prepaid packages are NON REFUNDABLE unless we deem
the dogs temperament unsuitable for a daycare environment.
The Dog Club requires 24 hours notice of any cancellation for
daycare services. The Client agrees to provide such notice or pay
the amount that would be due during this notice period. The Client
may cancel with notice at any time; there is no minimum term of
contract.
1. In the very unlikely event, The Dog Club is unable to provide
the agreed service, we will do our best to rearrange or offer an
alternative unless in extreme circumstances in which they will
endeavour to provide 24 hours’ notice.
2. The Dog Club is closed on Christmas Day, Boxing Day, New
Year’s Eve and New Year’s Day.
1.All pets will be charged boarding for the day of arrival following
a full day of day care – £15:00 for adults – £20:00 for puppies. If
collected before 9:00 am on the date of departure no charge
will be made for that day. Late checkouts are between 9.30 –
11.00 pm and must be pre-booked and chargeable (£20.00)
after 11.00pm will be charged at a full daycare rate – £33.00 for
adults £35.00 for puppies.
2. All deposits are non-refundable and non-transferable.
3. A minimum non-refundable deposit of 25% which can be paid
via the online booking system – only once a deposit has been
paid will a booking be confirmed.
4. All outstanding balances must be paid 1 calendar month prior to
check in to secure a booking, once paid the full balance is then
also non-refundable & non transferrable, any booking made
within 1 calendar month will require payment in full at time of
booking.
5. 1 calendar months prior notice must be given to cancel a
booking, or the full balance will be non-refundable & non
transferrable.
6. Any booking cancelled with more than 1 calendar months’ notice
will be entitled to a refund minus the deposit paid to hold the
dates.
7. No refunds will be given under 1 calendar months’ notice which
is also applicable to amended/reduced bookings, any reductions
must be made before the 1-month deadline.
8. Any cancellations or amendments must be in written form to our
email address – jessica@thedogclubmaldon.co.uk or via your
online booking account.
9. Any booking cancelled due to any reason, such as Pandemics,
will still have our normal terms & conditions applied to protect
our business.
10. If the client collects their dog earlier than the agreed date, they
are liable to pay for the original booking costs, no refunds are
given.
11. We reserve the right to revise our prices when necessary, rates
will go up on the 1st January each year, these will be displayed
on our website & in our reception.
1. The Dog Club is fully insured for the provision of dog day care
services and home boarding including valid public liability for
the peace of mind of our clients. A copy of our insurance is
available on request.
2. All reasonable care is taken to ensure the integrity and
suitability of the care provided.
3. The insurance only covers The Dog Club for the duration of
the selected services and only for services arranged with The
Dog Club.
The client’s attention is particularly drawn to this clause
1. The Client take responsibility for any costs which may be
incurred, by either veterinary or other parties, as a result of any damage, accident, or sickness caused to or by their dog and will
pay any such costs or expenses on demand.
Nothing in the Contract shall limit or exclude The Dog Club liability
for:
2. The Dog Club shall not be liable to the Client, whether in
contract, tort (including negligence), for breach of statutory
duty, or otherwise, arising under or in connection with the
Contract for:
3. The Dog Club’s total liability to the Client, whether in contract,
tort (including negligence), breach of statutory duty, or
otherwise, arising under or in connection with the Contract
shall be limited to £1,000 or the total fees paid under the
Contract, whichever is lower.
4. The terms implied by sections 3 to 5 of the Supply of Goods
and Services Act 1982 are, to the fullest extent permitted by
law, excluded from the Contract.
5. This clause 23 shall survive termination of the Contract.
6. 22.7.In agreeing to the figure set under clause 23.4 above the
Client agrees that he/ she is able to insure the Client’s dog
under a pet insurance policy and is likewise able to insure
home and property contents under a house and contents
insurance policy. The Client is advised to notify his/her insurers
of the day care arrangement in order to be covered under the
pertinent insurance policies. The Client understands that The
Dog Club is only able to offer its competitive fees on the basis
of its Clients insuring its pets appropriately.